Refund policy

Return and Refund Policy

We want you to be happy with your Atom Sportswear order. This policy applies alongside your statutory rights under UK consumer law.

Standard Products

For eligible non-personalised products purchased online, you may notify us that you wish to cancel your order within 14 days of receiving it. You then have a further 14 days to return the goods.

Returned items should be unworn, unused and, where possible, returned in their original condition and packaging.

Personalised and Custom-Made Products

Products made to your individual specifications or personalised specifically for you may not be eligible for change-of-mind returns.

This includes products featuring personalised names, numbers, initials, bespoke designs or other customer-specific customisation.

This does not affect your statutory rights if an item is faulty, damaged, incorrectly supplied or not as described.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, incorrectly supplied or not as described, please contact us as soon as possible.

Please provide your order number and details of the issue. Photographs may also be requested where appropriate so we can resolve the problem efficiently.

Incorrect Size

Standard, non-personalised products may be returned where eligible under this policy.

Personalised or custom-made products cannot normally be returned simply because an incorrect size was selected, unless the item is faulty, incorrectly supplied or not as described.

Please check the relevant size information carefully before placing your order.

Starting a Return

Please contact us before returning any products:

Email: atomshopifystore@gmail.com

Include your name, order number and reason for the return. We will provide the appropriate return instructions.

Refunds

Once an eligible return has been received and checked, we will process any refund due back to the original payment method.

Nothing in this policy limits or excludes your statutory rights under UK consumer law.