Shipping Policy

Atom Sportswear offers FREE standard delivery within the United Kingdom on orders placed through our website.

Made-to-Order Products

Many Atom Sportswear products are made to order. This means products may enter production after your order and payment have been confirmed.

This allows us to provide our range of club, team and customised sportswear while reducing unnecessary stock and waste.

Delivery Time

Our current estimated delivery time for UK orders is 21–28 business days from order confirmation.

This timeframe may include production, order processing and delivery.

Delivery times are estimates and are not guaranteed delivery dates. During busy periods, or where circumstances outside our reasonable control occur, orders may take longer than originally estimated.

Where we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation using the contact details provided during checkout.

Please check your order information carefully after placing your order, particularly:

Your delivery address
Product and size selected
Quantity ordered
Any names, numbers or other personalisation details

If you notice an error, please contact us as soon as possible.

Dispatch

Where available, customers will receive confirmation when their order has been dispatched.

Any tracking information available for the shipment may also be provided at this stage.

Please be aware that tracking availability may depend on the delivery service used for your order.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery information, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing, production or has been dispatched.

Delivery Charges

Standard delivery to eligible addresses within the United Kingdom is currently FREE.

The cost of standard UK delivery is included within our product pricing, meaning there is no additional standard shipping charge at checkout for eligible UK orders.

Any different or additional delivery options offered in the future will be clearly displayed during checkout before payment is completed.

Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate the order.

Occasional delays may occur due to manufacturing, courier services, supply-chain disruption, severe weather, unusually high order volumes or other circumstances outside our reasonable control.

We will make reasonable efforts to assist with delayed orders and provide available information regarding their progress.

Failed or Missed Deliveries

Customers are responsible for ensuring that the delivery information supplied when placing an order is accurate.

Where a delivery cannot be completed, customers should follow any instructions provided by the relevant delivery service.

If an order is returned to us because an incorrect or incomplete delivery address was provided, please contact us so that we can discuss the available options.

Lost Orders

If you believe your order has been lost during delivery, please contact us at atomshopifystore@gmail.com with your name and order number.

We will investigate the delivery and, where appropriate, contact the relevant delivery service.

Damaged, Faulty or Incorrect Deliveries

If your order arrives damaged, faulty, incorrectly supplied or not as described, please contact us as soon as possible.

Please provide your name, order number and details of the issue.

We may request photographs of the product and packaging where appropriate to help us investigate and resolve the matter.

Your statutory rights are not affected.

Returns

Please do not return products without first contacting us.

Returns and refunds are handled in accordance with our Return and Refund Policy and applicable UK consumer law.

Personalised or genuinely custom-made products may have different cancellation and return rights from standard, non-personalised products. Please refer to our Return and Refund Policy for further information.

Contact Us

If you have any questions regarding your order, delivery or this Shipping Policy, please contact us:

Business name: Atom Sportswear
Website: atomsportswear.co.uk
Email: atomshopifystore@gmail.com
Location: United Kingdom

We will aim to respond to customer enquiries as quickly as reasonably possible.